Technology AAAAHHHH!!!!!!

I am sitting at my desk, listening to elevator music through the speaker phone as I type. Every so often, a message will pipe through, "your expected wait time is less than ? minutes" The funny thing is, that this has occurred about 10 times over the past five minutes, and each time the voice changes its time it has went, from less than 3 minutes, to more than 3 minutes, to less than 5 minutes, to more than 2 minutes......How the heck am I supposed to know? It makes no sense.

I figure that I have spent a grand total of about one hour's worth of time over the past week, JUST TRYING TO GET A HUMAN BEING ON THE PHONE, and the reason, is to answer a question in regard to the WEBSITE! How ironic is this!

But Im not bitter about the automated voice that won't allow me to to talk to anyone until after I have listened to it explain seven hundred ways that I can accomplish all I need online, and I am not bitter that I have to explain the same information to the person I talk to after I have entered it 500 times, or the fact, that I just hung up on the guy who picked up because I hit the wrong number on my phone that is too complicated for its own good!

So here I am waiting again.........lets time this. Start time 11:30, going through the phone tree......Listening to a bunch of electronic voice information for the 400th time.......oh great 6 menu options! Goodie, which one should I choose to get to the person faster, another tree, and another tree....here we go for all other options! Yes!! Re-enter "your personal information", now being transferred, and now we wait!

For assurance of quality customer service this call may be monitored or recorded!!!!!! And I am waiting....

Keep in mind, I am sitting through all of this because I am actually going to pay these people money, they obviously don't care about my feelings......oh, my wait time is less than 10 minutes!

If anyone was interested, they have now informed me 73 times through their automated voice, that "Monday's are their busiest days"......considering it is Thursday, this doesn't make me feel any better.

Still waiting, it is now 11:38

Just think, someone, somewhere thought that automated voice operators were actually going to revolutionize the world! Genius! Thank You.

"Oh, don't forget you can log-on to the website, and e-mail your questions!"

The electronic voice lady is a liar.

it is 11:41

They picked up at 11:43

My phone hung up on them again.

I give up.